Privacy Policy
Last updated: 12th August 2025
Wensum Pools (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website https://www.wensumpools.co.uk or interact with us in other ways.
1.Who We Are
Wensum Pools
Address: Swaffham Rd, Fakenham, NR21 7HN, United Kingdom
Telephone: 01328 838834
Email: info@wensumpools.co.uk
Website: https://www.wensumpools.co.uk
We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.
2.
What Information We Collect
We may collect and process the following types of personal data:
Contact Forms: Name, email address, phone number, and any other details you provide when contacting us.
Newsletter Sign-ups: Name and email address for marketing communications (with your consent).
E-commerce Checkout: Name, billing/shipping address, email, phone number, and payment details (processed securely via Stripe).
Website Analytics: Non-identifiable data collected via Google Analytics, such as IP address, browser type, and pages visited.
3.
How We Use Your Information
We process your personal data for the following purposes:
To respond to enquiries and provide customer support.
To process and fulfil orders.
To send marketing emails (only with your consent).
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations.
4.
Payments
Payments made through our website are processed by Stripe, a secure, PCI-compliant payment provider.
We do not store your full payment card details. Stripe’s privacy policy is available at https://stripe.com/gb/privacy.
5.
Cookies
We use cookies for:
Functionality – to remember your preferences and improve your browsing experience.
Tracking/Analytics – to monitor website performance via Google Analytics.
You can control or disable cookies in your browser settings. For more details, see our Cookie Policy.
6.
Analytics
We use Google Analytics to collect anonymised data about website usage.
This helps us understand visitor behaviour and improve our site. Google’s privacy policy is available at https://policies.google.com/privacy.
7.
Data Sharing
We do not sell, rent, or trade your personal information.
We only share data when necessary to provide our services (e.g., payment processing via Stripe) or when required by law.
8.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data.
Correct inaccurate data.
Request deletion of your data.
Restrict or object to processing.
Withdraw consent (for marketing communications).
Request data portability.
To exercise these rights, contact us at the email address above.
9.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access.
10.
How Long We Keep Your Data
We keep personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
11.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
12.
Contact Us
For any questions about this Privacy Policy or how your data is handled, please contact us:
Wensum Pools
Swaffham Rd, Fakenham, NR21 7HN, United Kingdom
Tel: 01328 838834
Email: info@wensumpools.co.uk